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Some lessons concerning agency transformation towards personalised services

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This paper describes the key learning outcomes that came from the examination of the experience of eight American community-based agencies that altered their service practices from an exclusive reliance on group and fixed models of service, to models of service that were exclusively individualised for the entirety of the people they served. It examines the key lessons learned as to what drove this process and what did not, as well as what some of the critical comparative outcomes were. A significant core factor cited repeatedly was values based leadership from within the agency concerned and a key result was that individualised services for every person served were very cost competitive in the systems they were in.

Author
Michael Kendrick
Source
Internation Initiative for Mental Health Leadership Series
Publisher
Publication Date
1 March 2009
Category
Families, Parents, Professionals, Person with disability
Keywords
international; agency transformation; service models; support; personal and organisational leadership
Origin
Australia

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