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While it is common for services to be described as "person-centred", it can be difficult to evaluate if these claims are true. This article considers what is meant by the term "quality" in regards to individualised lifestyles and supports. The author suggests twenty-two criteria such as commitment to the person’s wellbeing, exercising control over services and ethical partnering that can be useful when thinking about these arrangements. By naming and describing these key dimensions, we can improve accountability and are better able to assess whether such arrangements are in fact helping to improve the quality of life for people.