"We live in an era when the lives of countless persons are shaped by bureaucratic, professionalised human services. The characteristics of these modern service organisations can often have the effect of disempowering those who rely on 'services' for assistance." In this article, Kendrick offers some of the factors that contribute to this disempowerment. He then offers a range of approaches and attitudes which, when thoughtfully applied, make a difference in people's lives.
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Examples of Some Successful Strategies in Empowering Those Who Utilize Services
Interaction, Vol. 13, No. 2
22 May 2005