This clearly written, well illustrated booklet provides information on the Home and Community Care (HAAC) system and the rights of HAAC consumers. The process of making a complaint about a service is outlined, emphasizing that consumers should empower themselves to make a difference. Sample complaint letters are provided, as well as contact details of various disability advocacy and support services across NSW.
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The Rights Stuff - tips for making complaints and solving problems - A tool Kit for HACC Customers
Community Services Commission
Community Services Commision
24 May 2005
Government, Professionals, Legal, Attitudes