Back To Resources

The Rights Stuff - tips for making complaints and solving problems - A tool Kit for HACC Customers

Book

This clearly written, well illustrated booklet provides information on the Home and Community Care (HAAC) system and the rights of HAAC consumers. The process of making a complaint about a service is outlined, emphasizing that consumers should empower themselves to make a difference. Sample complaint letters are provided, as well as contact details of various disability advocacy and support services across NSW.

Check Out Item Request

Author
Community Services Commission
Source
Community Services Commision
Publisher
Publication Date
24 May 2005
Category
Professionals
Keywords
Government, Professionals, Legal, Attitudes
Origin
Australia

© 2015 - 2019 Family Advocacy. Site by Internetrix.