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Service brokerage - another magic bullet

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This paper is the result of an international teleconference on Service Brokerage and the questions which arose about various issues. Brokerage is a process which sees parties either buying or selling services having been brought together through a broker. The author is mindful of the emphasis on services and that better brokerage systems would have a vision beyond service provision. The paper gives examples of brokerage in different countries and Australian states, showing the differences as well as the common threads. The principles of empowerment, individuality and outcomes are explored, and concerns such as brokerage being merely a response to an inadequate service system are raised. Keyword: Individualisation

Author
Bruggemann, Richard
Source
26th National Conference of ASSID
Publisher
-
Publication Date
16 October 1990
Category
Professionals
Keywords
Individualisation
Origin
Australia

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