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Nancy Weiss argues that the cycle of control in behaviour management must be broken and that over-reliance on behavioural interventions should not be encouraged. Weiss suggests focussing on the individual: Who is this person? What are his/her unmet needs? What might he/she want to change about his/her life? She encourages collaboration with family members and stresses the importance of attempting to discover the nature of the distress the person may be communicating through his/her behaviour. She concludes 'When people feel valued and included they are much more likely to behave in ways that do not challenge systems or the people around them