This Canadian paper provides a comprehensive overview of the service brokerage concept and clarifies some of its more important operational aspects. It begins by citing current problems and issues caused by circumstances working against people's basic rights and freedoms, and goes on to describe the role and process of service brokerage. "The challenge of enhancing the status and life opportunities of people...is an urgent task. The concept of service brokerage offers one effective approach towards the achievement of these goals". Keyword: Individualisation