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30 Elements of Service Quality

Written Material

Kendrick lists 30 common ingredients of quality of service that he has assembled over the years. They include such things as "The extent to which the agency individualises services" and "The extent to which the person is assisted in maintaining or strengthening their community ties". The ingredients are primarily centered on the individual rather than the service bureaucracy or the professionals who work within it. Keyword: Theory

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Author
Kendrick, Michael
Source
from the Department of Mental Retardation, Massachusetts
Publisher
-
Publication Date
1 January 1970
Category
Professionals
Keywords
Theory
Origin
United States

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