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  • Consumer participation: A challenge for service providers

    Current service philosophies of Social Role Valorisation, the advent of the self advocacy movement and new legislation have all contributed to the current emphasis on consumer views being sought and used in shaping service delivery to ensure it is individualised.

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  • Issues of morality in service provision

    Lyn Farrell of Brisbane North Intellectual Disability Services, writes that "Human services all over the world have been guilty of stigmatising service users through the way in which services are provided and of contributing to the community's devaluing perception of these citizens".

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  • Caring for Children: Sharing the Care of Children with Intellectual Disabilities: A Parent - Care giver Partnership

    This article was written by Christine Baxter of the Deakin University Department of Intellectual Disabilities which conducted an evaluation of the Shared Family Care program which operates in Victoria.

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  • Challenging Integration: A Critique of Disability Policy

    This paper analyses the way in which the notions of 'integration' and 'normalisation' have been incorporated into disability policy to the potential political and economic benefit of government, and to the possible detriment of a significant number of people who have disabilities.

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  • Improving consumer participation

    AMIDA, a community based accommodation support organisation in Victoria, prepared this article as the result of its research into the effectiveness of consumer participation.

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  • Full marks for attendants

    The article describes an attendant care scheme based on individualised consumer control and worker participation. The author, an attendant of the Disability Attendant Study Incorporated in Victoria, maintains that attendant care is the key to de-institutionalisation and gives people with disabilities greater control over their lives and time.

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  • Quality lifestyles: Finding out what people really want

    This article looks at the ineffective ways in which information has historically been collected from people with a disability and their families.

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  • Issues paper on consumer focused funding approach and individual needs analysis

    ACROD NSW published this paper in 1992 to raise issues about the Consumer Focused Funding Approach (CFFA), touted as empowering individuals. ACROD states that empowerment of individuals is a principle in itself and does not necessarily equate with the CFFA. The paper stresses that CFFA is not brokerage.

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  • Service brokerage - another magic bullet

    This paper is the result of an international teleconference on Service Brokerage and the questions which arose about various issues. Brokerage is a process which sees parties either buying or selling services having been brought together through a broker.

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  • Brokerage

    These notes were taken by Wendy McGlynn, a parent who attended a seminar in 1991 on Brokerage by Michael Kendrick (Director of the Institute for leadership and Community Development, Massachusetts). They list 12 points which Kendrick cited as difficulties with the service brokerage system. Keyword: Individualisation

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